FAQs


Frequently Asked Questions (FAQs)

Have another question? Email it to mycard@southeastern1card.com.

  1. What is the Southeastern 1Card?
  2. How do I get my Southeastern 1Card?
  3. What if I lose my Southeastern 1Card?
  4. How does Southeastern 1Card Cash work?
  5. What is my Southeastern 1Card Cash Number?
  6. What is my Student ID #?
  7. When is value added to Southeastern 1Card Cash available?
  8. How do I make a purchase with Southeastern 1Card Cash?
  9. Where can I use Southeastern 1Card Cash?
  10. How do I recommend additional accepting locations for Southeastern 1Card Cash?
  11. Is the Southeastern 1Card Cash Account Management Center a secure site?
  12. What are the Southeastern 1Card Cash Terms and Conditions and how can I review them?
  13. What if I forget my user name or password?
  14. What is the Southeastern 1Card Cash refund process?
  15. Can I use my Southeastern 1Card to check out books in the Library?
  16. What happens if I swipe my card at a self-service location and the machine does not work?

What is the Southeastern 1Card?

The Southeastern 1Card is the official identification card of Southeastern Baptist Theological Seminary and The College at Southeastern. It is issued to all members of the College Community and is required for identification and access to essential campus services. It also offers a convenient account for making purchases on and around campus. All students, faculty, and staff at Southeastern Baptist Theological Seminary are currently eligible to receive an Southeastern 1Card.

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How do I get my Southeastern 1Card?

New Students:
You will receive your Southeastern 1Card during New Student Orientation.

New Biblical Women’s Institute Students:
To get your Southeastern 1Card, please stop by the Student Life Office in the Ledford Student Center during New Student Orientation from 9 a.m. – 4 p.m.

New Advanced Degree Students:
Your Southeastern 1Card can be picked up at the Locker during your first week of class.

Replacement Cards (All Students):
To get a replacement card for a damaged, lost or stolen 1Card, go to The Locker Mon-Thurs from 9 a.m. – 4 p.m. or Friday from 9 a.m. – 3 p.m.  If your card was lost or stolen, see the next FAQ section regarding deactivating the card and reporting the loss.

For specific Orientation dates, please see the Academic Calendar.

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What if I lose my Southeastern 1Card?

To deactivate your Southeastern 1Card Cash account, click here or call 1-888-224-0931.  A $10 fee will be charged to replace your card.

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How does Southeastern 1Card Cash work?

Southeastern 1Card Cash is a cashless, prepaid spending account on your Southeastern 1Card that is accepted on and around campus. You must add value to your account before using Southeastern 1Card Cash to make purchases. Each time you use your Southeastern 1Card Cash account, the amount of the transaction will be deducted from your account. You may not spend more value than you have. Unused balances roll over semester to semester and year to year.

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What is my Southeastern 1Card Cash Number?

Your 16-digit Southeastern 1Card Cash number is located on the front of your Southeastern 1Card and uniquely identifies your prepaid spending account.

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What is my Student ID #?

Your Student ID # is located on the front of your Southeastern 1Card. It is not your social security number, it is a unique number that is 9 digits in length.

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When is value added to Southeastern 1Card Cash available?

Funds transferred by debit/credit card are available instantly.  Check and cash deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Southeastern 1Card Cash account and a Returned Payment/Check fee will be assessed.  If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

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How do I make a purchase with Southeastern 1Card Cash?

At retail locations, Southeastern 1Card Cash works much like a debit or credit card. Just present your Southeastern 1Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction. At self-service machines, simply insert your card in the terminal.

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Where can I use Southeastern 1Card Cash?

Southeastern 1Card Cash can be used at many campus locations and at off campus businesses.  These can be identified by the “Welcomed” sticker featuring the Southeastern 1Card Cash logo. Click here for a complete list of accepting locations.

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How do I recommend additional accepting locations for Southeastern 1Card Cash?

Cardholder suggestions are welcome and encouraged. Recommendations can be sent via e-mail to our recruitment department. Please include the name of the location and why you would like to see them join the program.

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Is the Southeastern 1Card Cash Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the Southeastern 1Card Cash Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Southeastern 1Card Cash account. They are available for review via a link in the footer of every page on this site.

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What if I forget my user name or password?

Go to the Southeastern 1Card Cash Cardholder Account Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.

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What is the Southeastern 1Card Cash refund process?

You may receive a refund of your Southeastern 1Card Cash account balance when you graduate, withdraw or leave Southeastern Baptist Theological Seminary or The College at Southeastern.  Proof of withdrawal or dismissal is required.  Refund requests must be submitted to the College’s card program service in writing to:

Southeastern 1Card Service Center
PO Box 1305
Doylestown, PA 18901-0117

or by emailing mycard@southeastern1card.com

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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Can I use my Southeastern 1Card to check out books in the Library?

Yes, the bar code on the back of your card will be scanned during checkout at the front desk.  You do not need to have 1Card Cash on your account in order to check out books.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction.  If for any reason you are charged, please email us a refund request.  Please include the location, date & time of the transaction(s) in question.
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