FAQS

The Southeastern 1Card is the official identification card of Southeastern Baptist Theological Seminary and The College at Southeastern. It is issued to all members of the College Community and is required for identification and access to essential campus services. It also offers a convenient account for making purchases on and around campus. All students, faculty, and staff at Southeastern Baptist Theological Seminary are currently eligible to receive an Southeastern 1Card.
New Students:
You will receive your Southeastern 1Card during New Student Orientation.

New Biblical Women’s Institute Students:
To get your Southeastern 1Card, please stop by the Student Life Office in the Ledford Student Center during New Student Orientation from 9 a.m. – 4 p.m.

New Advanced Degree Students:
Your Southeastern 1Card can be picked up at the Locker during your first week of class.

Replacement Cards (All Students):
To get a replacement card for a damaged, lost or stolen 1Card, go to The Locker Mon-Thurs from 9 a.m. – 4 p.m. or Friday from 9 a.m. – 3 p.m. If your card was lost or stolen, see the next FAQ section regarding deactivating the card and reporting the loss.
To deactivate your Southeastern 1Card Cash account, click here or call 1-888-224-0931. A $10 fee will be charged to replace your card.
Southeastern 1Card Cash is a cashless, prepaid spending account on your Southeastern 1Card that is accepted on and around campus. You must add value to your account before using Southeastern 1Card Cash to make purchases. Each time you use your Southeastern 1Card Cash account, the amount of the transaction will be deducted from your account. You may not spend more value than you have. Unused balances roll over semester to semester and year to year.
Your 16-digit Southeastern 1Card Cash number is located on the front of your Southeastern 1Card and uniquely identifies your prepaid spending account.
Your Student ID # is located on the front of your Southeastern 1Card. It is not your social security number, it is a unique number that is 9 digits in length.
Funds transferred by debit/credit card are available instantly.
At retail locations, Southeastern 1Card Cash works much like a debit or credit card. Just present your Southeastern 1Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction. At self-service machines, simply insert your card in the terminal.
Southeastern 1Card Cash can be used at many campus locations and at off campus businesses. These can be identified by the “Welcomed” sticker featuring the Southeastern 1Card Cash logo. Click here for a complete list of accepting locations.
Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.
The Terms and Conditions outline program policies and terms of use for the Southeastern 1Card Cash account. They are available for review via a link in the footer of every page on this site.
Go to the Southeastern 1Card Cash Cardholder Account Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.
You may receive a refund of your Southeastern 1Card Cash account balance when you graduate, withdraw or leave Southeastern Baptist Theological Seminary or The College at Southeastern. Proof of withdrawal or dismissal is required. Refund requests must be submitted in writing to the College’s card program service provider by emailing mycard@southeastern1card.com.

Please see Section 20: Account Refunds in the Terms & Conditions for further details.
Yes, the bar code on the back of your card will be scanned during checkout at the front desk. You do not need to have 1Card Cash on your account in order to check out books.
If the self-service machine does not work properly, you will not be charged for the transaction. If for any reason you are charged, please email us a refund request. Please include the location, date & time of the transaction(s) in question.

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